OVERVIEW OF SERVICES

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Finacle Customization.

• We are doing end to end customization in all areas like new custom menu, ONS customization, custom validation on product menu etc...
• Also, we are doing FI and C24 customization.
• We are developing charges related customization to collect the charges.
• We are developing the services for doing various kinds of operations which we can integration with any products.

Finacle Implementation.

• We are doing end to end parameter setup for both retail and corporate products.
• For retails products like scheme code creation, interest table code creation and other parameter setup which includes GL sub head code creation, placeholder creation etc...
• For corporate products like Bills register type creation, DC register type creation, Remittance type creation and BG register type creation. Apart from that we can do interest table code setup for bills products.
• Also, we are doing swift messages related setups also.

Finacle Level 2 Support.

• Finacle Level 2 Support services are a critical component of maintaining and troubleshooting the Finacle banking software. Here's an overview of supports which we are providing to the bank.
• Advanced Technical Support: Level 2 Support provides more advanced technical assistance than Level 1 Support. It involves troubleshooting and resolving complex technical issues that cannot be addressed by basic or first level support.
• Issue Resolution: Level 2 Support personnel are responsible for diagnosing and resolving issues that may affect the functioning of the Finacle software. These issues could relate to software bugs, performance problems, data discrepancies, or integration challenges.
• Escalation Point: Level 2 Support serves as an escalation point when Level 1 Support cannot resolve an issue. If a problem is particularly challenging or requires in-depth technical knowledge, it is escalated to the Level 2 team for resolution.
• Technical Expertise: Level 2 Support personnel typically have a deeper understanding of the Finacle software, as well as the underlying technologies and infrastructure that it runs on. They may have expertise in areas like database management, networking, security, and coding.
• Customization Support: For banks that have customized their Finacle implementation, Level 2 Support can assist with issues related to these customizations. This might involve debugging custom code or configurations.
• Performance Optimization: Level 2 Support is often tasked with optimizing the performance of the Finacle software. They may analyse system performance, identify bottlenecks, and recommend or implement improvements to enhance system efficiency.
• Patch and Upgrade Assistance: When new versions, patches, or updates of the
• Finacle software are released, Level 2 Support can guide financial institutions through the process of applying these updates to ensure the system remains secure and up to date.
• Documentation and Knowledge Sharing: Level 2 Support may create and maintain documentation to assist Level 1 Support and bank staff in understanding and resolving common issues. This can include knowledge bases, FAQs, and troubleshooting guides.
• 24/7 Support: Many financial institutions require 24/7 support for their banking systems. Level 2 Support teams may offer round-the-clock assistance to address critical issues that can impact banking operations.
• Communication and Reporting: Level 2 Support is responsible for communicating issue status and resolutions to both Level 1 Support and the bank's management team. They may provide regular reports on the performance of the Finacle system and any recurring issues.

Finacle Testing services.

• Finacle Testing Services refer to a set of activities and processes designed to evaluate and validate the Finacle banking software before its implementation or when updates and customizations are made. These services are crucial to ensure the reliability, security, and functionality of the software. Here are the key components of Finacle testing services.
• Functional Testing: This involves testing the core functions and features of the Finacle software to ensure they work as expected. Testers verify that basic operations such as customer account management, deposits, withdrawals, and transfers are functioning correctly.
• Integration Testing: Finacle is often integrated with various other systems within a financial institution, such as payment systems and customer relationship management (CRM) software. Integration testing ensures that these systems work together seamlessly and data flows correctly between them.
• Regression Testing: When updates or customizations are made to the Finacle software, regression testing ensures that existing functionality remains unaffected. Test cases are run to check if new changes have introduced any unintended side effects.
• Performance Testing: Performance testing evaluates how Finacle handles different loads and stress levels. It assesses the software's response time, scalability, and the maximum number of transactions it can process without performance degradation.
• Data Migration Testing: If there is a data migration involved in the implementation or updates, testing is performed to verify that data is accurately and securely transferred from legacy systems to Finacle.
• User Acceptance Testing (UAT): Before final implementation, banks often conduct UAT to involve end-users in testing. This helps ensure that the system meets the specific needs and expectations of the bank's staff.
• Load and Stress Testing: These tests determine how Finacle performs under heavy loads and peak usage scenarios. It helps identify potential performance bottlenecks and ensures the system can handle the expected transaction volumes.
• Documentation and Reporting: Testing services also involve creating detailed test plans, test cases, and test reports to document the testing process, results, and any issues found.
• Finacle Testing Services are essential to minimize the risk of software failures and operational disruptions in a banking environment. They help ensure the software's reliability, security, and compliance with industry standards and regulatory requirements, ultimately providing a high level of confidence in the system's performance and integrity.

Finacle Training Services.

• Finacle Training Services are designed to provide education and training to bank staff and other stakeholders on how to effectively use the Finacle banking software. This training is crucial for maximizing the benefits of the software, ensuring that it is used efficiently, and that staff can adapt to changes in banking operations. Here are the key components of Finacle Training Services:
• User Training: Training services typically start with basic user training. This is aimed at bank employees who will interact with the Finacle software on a day-to-day basis. It covers essential tasks like customer account management, transactions, and basic reporting.
• Advanced User Training: More advanced training may be provided for employees who need a deeper understanding of specific Finacle modules or functionalities. This can include training for branch managers, customer service representatives, and loan officers.